PROFESSIONAL OBJECTIVE
To obtain managerial position in configuration management that will capitalize on my change management, asset management and project skills.

PROFESSIONAL HIGHLIGHTS

7 plus years of Supervisory Leadership, Operational Management and Marketing experience.
Deployment of electronic commerce management and marketing for Multi Housing and Commercial Real Estate properties
Provide technical support to all client/server databases and end users.
Train staff to report and track accounts online using local area networks.
Troubleshoot and resolve hardware or software problems that may arise.
Maintain contacts with pertinent technical support agencies to ensure prompt assistance.

PROFESSIONAL EXPERIENCE

Configuration Management Technical Lead and Change Management Administrator
Pactiv Corporation – Lake Forest, IL 09/2001 - Current
Create Process Flows for Quality Assurance for all ERP and Web Production Migrations.
Implementing third tier of Capability Maturity Model for all production Systems.
Technical and Configuration Lead for Asset Management Project.
Technical and Configuration Lead for Software License Tracking.
Technical and Project Lead for Web Migrations
Technical and Project Lead for Extract Load and Transfer Transition Project.

Configuration Management Administrator I
Superior Technical Services – Chicago, IL 04/2001 – 07/2001
Contracted for Large Leading Voice and Data Telecommunication Company.
Environmental Administrator for PVCS Version Manager and PVCS Tracker.
Worked on server specifications for UNIX and NT for data warehousing project data, source code, methodology documents and charts/diagrams.
Installed Web Server for Software Quality Management (SQM) and Software Control Management (SCM) Tools and Applications on MS IIS for test and production. Installed and configured SQM, SCM on clients systems, remotely and locally.
Assisted on monitoring procedures for servers with Environment Team Lead to test servers; test network activity, end user activities backup procedures and enhanced performance tuning.
Administered and assigned roles and permissions pertaining to SQM and PVCS Tools.
Created training documents and for SQM Applications for NT and UNIX.

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Network Operations and Backup Lead
IT Associates – Chicago, IL 02/2001 – 04/2001
Worked for large medical and hospital group in Chicago
Provide technical and network support to Thin clients and PC Based clients using server based applications and resources.
Monitored and troubleshoot NT, UNIX and Citirx Winframe Servers. In charge of 7 NT Servers, 7 Citrix Servers, 4 Unix, 1 Linux and 1 MS Exchange Server.
Troubleshoot and resolve hardware or software problems that may arise.
Performed backups for entire network daily and established new backup procedures for new location.
Created training manual for backup and network monitoring operations and procedures.
Liaison between network operations and desktop support.


General Manager and Information Technology Lead
Medina Management Corporation - Chicago, IL 07/1995 – 12/2000
Customize and implemented a networking system
Provide technical support to all client/server databases and workstations
Train staff to report and track accounts online using LAN to internet gateway servers
Troubleshoot and resolve hardware or software problems that may arise
Maintain contacts with pertinent technical support agencies to ensure prompt assistance
Maintained and programmed legacy Mitel 200 - SX analog Key System Unit (KSU).
Responsible for the selection of new PBX system to replace previous KSU. Evaluated PBX Systems such as Lucent/AT&T AUDIX/DEFINITY.
Supported Internet applications on Windows NT/9x/3.1 workstations.
Provided helpdesk services to users on Windows NT/95 workstations.
Performed troubleshoot on dialup networking, modem configuration

TECHNICAL SKILLS

Databases: Oracle 9, 8i/7.3, SYBASE
ERP: SAP 3.1, 4.5b, 4.6c, 4.7
Software Applications: Microsoft Office 2000/97, MS VISIO, MS Project, Informatica, Crossworlds, MS Visual Safe Source 6.0 C,
Networking Tools: Novell 4.11/5.0,6.0, Windows Back Office & NT Server, PC Anywhere 9.2, ProComm Plus, VNC Viewer
Operating Systems: Windows 2000 Professional, 4.0 NT /9x, DOS, and UNIX (SunOS KSH)
Servers: Windows NT 4.0 SP 6 & , Compaq ProLiant, DEC Alpha, HP UNIX 10.0 ~ 11.1

EDUCATION

Bachelor of Science - Southwest State University - Marshall, MN
Major: Business Administration 03/1993 – 08/2001

Master of Science - De Paul University – Chicago, IL

Major : Human Computer Interaction 08/2002 - Current
 

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